HomeHealthcareHumana, DUOS Group Up To Assist Veteran Seniors

Humana, DUOS Group Up To Assist Veteran Seniors

Humana, DUOS Group Up To Assist Veteran Seniors


Humana and well being tech firm DUOS have launched a brand new program to help veteran seniors with continual circumstances in Louisiana, the businesses introduced Wednesday.

Humana serves about 6 million energetic obligation navy and retirees throughout the nation. Minneapolis, Minnesota-based DUOS is a digital well being firm that connects Medicare beneficiaries with social determinants of well being and care navigation help by way of Medicare advantages, group assets and authorities packages.

By means of the brand new program, which can run till the tip of 2024, veterans with continual circumstances (who’re members of Humana’s Medicare Benefit plans in Louisiana) shall be linked with DUOS. They’ll begin by finishing a well being evaluation that determines their health-related social wants. They’ll then be linked to advantages and assets they’ve by way of their MA plan or Veterans’ advantages.

DUOS has offered help to veterans prior to now by way of “varied packages now we have with Medicare Benefit well being plans,” stated Karl Ulfers, co-founder and CEO of DUOS, in an e-mail. However he stated what’s “distinctive” about this program with Humana is that it’s particularly constructed for veterans.

“Not all Veterans are the identical and primarily based on their distinctive experiences, their care and useful resource wants fluctuate from psychological to behavioral and our resolution helps people navigate that ecosystem and get the precise care,” Ulfers stated.

USAA, a accomplice of Humana, educated DUOS private assistants earlier than this system started to “guarantee a complete understanding of navy and Veteran tradition,” in line with a information launch. The group offers insurance coverage, banking, funding and retirement providers to greater than 13 million individuals within the navy, veterans and their households.

Humana has labored with DUOS on prior packages for different populations and “noticed constructive leads to member activation and engagement, wants addressed, and satisfaction with this system,” stated Emily McGrath, director of well being fairness technique at Humana. Due to this, the insurer selected to accomplice with DUOS for its veteran program.

There’s a want amongst its veteran members, McGrath added. Its veteran beneficiaries typically face boundaries like monetary pressure, loneliness, meals insecurity, transportation and housing insecurity. Nationwide knowledge exhibits that veterans are twice as probably to change into chronically homeless than non-veterans, and 5 million veterans reside with a incapacity. As well as, one in 5 of the households supported by Feeding America have a member of the family who served within the navy.

By means of the partnership with DUOS, Humana’s objective is to take away boundaries to care and enhance well being outcomes, McGrath stated.

“Layering in continual sickness, Veteran standing, Veterans Affairs advantages, Medicare advantages, social well being boundaries, and the ‘sea of goodwill’ could make it much more difficult for Veterans to know the place to begin,” she stated. “With this program, DUOS is tailoring providers to veterans with continual circumstances to deal with their distinctive ageing wants and eradicating boundaries to care.”

McGrath additionally stated that Humana will consider this system on the finish of the 12 months to find out if it ought to develop into different markets. Ulfers added that DUOS hopes to scale this system to veterans nationwide. 

“With a major variety of Veteran seniors grappling with continual circumstances, the demand for care and options to fulfill their wants is extra important than ever. Our major objective is to make sure that each Veteran, no matter location, has entry to the customized care and help they deserve,” he stated.

Photograph: mstahlphoto, Getty Pictures



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