We hear you loud and clear! You requested us to simplify our instruments much more, offer you extra flexibility, improve entry to APIs and our Technical Help Middle (TAC), and create alternatives so that you can add specialised worth – particularly as we transition to a software program and as-a-service paradigm.
You ask, and we work onerous to ship!
Cisco Companion Superior Assist
Cisco Companion Superior Assist will allow Managed Providers Suppliers (MSPs) to ship premium-level assist with the additional benefit of guided entry to API integrations that construct on MSPs’ personal particular person current providers.
Companion Superior Assist is a service that strikes Cisco companions who’re specializing in a managed providers path to market from analog to true-digital assist.
With well timed, scalable automated syncing on all instances, Companion Superior Assist presents instantaneous digital mirroring of all downside tickets opened by the companion and quicker, prioritized entry to consultants in Cisco’s TAC – a worldwide group that gives around-the-clock, award-winning technical assist providers on-line and over the cellphone.
This resolution allows MSPs to have quicker entry to the precise assets inside Cisco TAC, entry to Cisco automation and AI by way of the smart-bonded digital interface, and leverage APIs (which give insights and telemetry) with the intention to create new differentiated providers in a brand new outcome-based service mannequin.
Cisco Lifecycle Benefit / PX Cloud Integration
We’re integrating Cisco Lifecycle Benefit into Cisco PX Cloud, to scale back what number of instruments companions have to have a complete view of a buyer’s lifecycle knowledge by means of a single pane of glass.
300 plus companions who have already got Cisco PX Cloud entry now have the flexibility to take a look at Cisco Lifecycle Benefit knowledge, accessing the identical knowledge by way of the cloud to digitally scale.
Via this integration, companions will have the ability to entry Cisco a co-branded digital buyer engagement.
I’m happy with how far our group has are available in responding to your requests – and as all the time, there may be extra to return to set you up for fulfillment – so we recognize your continued suggestions. As a result of we’re larger collectively!