At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and providers for our companions.
In a current survey 82% of Cisco Accomplice Summit attendees stated they’re rising their managed providers follow and it’s their prime precedence to satisfy buyer wants.
So it’s with nice pleasure that we’re asserting Cisco Accomplice Superior Help to create a premium help expertise particularly geared to the wants of Managed Companies Suppliers (MSPs).
With Cisco resolution and structure experience, and the additional benefit of guided entry to API integrations that construct on MSPs’ present providers, Cisco Accomplice Superior Help options quicker entry to specialists in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical help providers on-line and over the cellphone. Cisco Accomplice Superior Help permits MSPs to construct new providers for purchasers and offers entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.
“We’ve been asking for a Cisco program that matches the particular wants of MSPs,” stated Toby Alcock, CTO, Logicalis Group. “Our prospects will profit from us having extra entry to APIs and Cisco’s world main TAC’s resolution architect experience.”
Cisco Accomplice Superior Help is really taking Cisco and its companions into the world of digital and serving to them grow to be “smart-bonded” with Cisco; taking help difficulty decision from analog processes reminiscent of electronic mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.
A lot of our largest companions are already smart-bonded, and plenty of are working with these digital processes. Unbelievable progress has been made within the Cisco companion ecosystem in using automation to get to resolutions quicker; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.
With this new service, companions can skip the TAC line and join instantly with a prioritized group of resolution architects who deal with essentially the most complicated points. We’re enhancing companions’ entry to those certified specialists; paired with digital automation, this entry will get us to quicker resolutions — and even earlier than points occur.
Once we say quicker, we’re speaking about resolving circumstances in minutes that might usually take weeks.
Accomplice Superior Help for MSPs will even present guided API use circumstances that leverage telemetry and insights so companions can construct new providers for his or her prospects.
This groundbreaking help provide will remodel the companion expertise and produce much more worth to our prospects!
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