There is no such thing as a occasion fairly like Cisco Reside for our Buyer Expertise (CX) staff. It’s an vital time to attach with our prospects to have a good time their successes in remodeling their companies. Profitable transformation occurs when revolutionary leaders dream massive and collaborate with Cisco CX to execute on these goals.
Immediately, we’re presenting a Cisco CX Buyer Hero Award to seven excellent APJC prospects who’ve demonstrated excellence of their particular classes. These prospects had been chosen from a big pool of nominations throughout a number of industries. Now let’s reveal the winners!
CX Buyer Hero of the Yr Award: ANZ Financial institution
This high CX award goes to the shopper who achieved the strongest enterprise outcomes by way of collaboration with Cisco CX.
The winner is Australia and New Zealand Banking Group (ANZ Financial institution), an Australian multinational banking and monetary providers firm headquartered in Melbourne. Raj Simhadri, Head of Community Companies, and his staff launched a complete digital transformation initiative to boost the expertise of consumers throughout all branches of the financial institution. Working with Cisco CX, the staff modernized the community with SD-WAN and simplified operations in order that workers can entry purposes quicker to supply excellent service, and prospects take pleasure in Wi-Fi connectivity within the branches, even in distant places.
Please be part of us in congratulating ANZ Financial institution!
Cybersecurity Excellence Award: Cognizant Know-how Options
This award is offered to a buyer who has partnered with Cisco Companies to efficiently strengthen its safety and proactively defend and defend its IT infrastructure.
The winner is Cognizant Know-how Options (CTS), a number one international expertise consulting firm providing software program improvement, integration, and upkeep providers for greater than a thousand enterprises all through 50 nations. Community safety is important to Heroo Mulchandani, NOC Chief, and his staff. When you’re in control of community and safety for a enterprise that serves greater than a thousand enterprises in additional than 50 nations, that each gadget that connects to your community have to be in good well being. That’s the reason Heroo and his Cognizant staff drove the challenge for Community Entry Management and applied end-user monitoring for greater than 300 thousand workers, who connect with the community day by day.
Please be part of us in congratulating Cognizant Know-how Options
Innovation Award: MYOB
This award is offered to a buyer who has achieved superb improvements by way of collaboration with Cisco.
The winner is MYOB, a multinational company based mostly in Australia that gives tax, accounting, and different providers to small and medium companies and Enterprises. Working with the Cisco staff, Glenn Kerr, Engineering Supervisor, and his networks staff developed an intensive initiative to assist shifting workloads by way of a platform that enables them to undertake a SASE structure and supply safe segmentation. The revolutionary end-to-end answer alleviated operational challenges, offering MYOB with higher visibility and management. The Cisco CX staff has additionally been participating on their adoption technique. Because of this, MYOB has realized important operation efficiencies and simpler administration of subscriptions.
Please be part of us in congratulating MYOB!
Excellent Automation Award: Samsung SDS
This award goes to a buyer who partnered with Cisco CX and dramatically reworked IT operations utilizing automation.
The winner is Samsung SDS, a South Korean multinational company that operates mission-critical infrastructures together with semiconductor factories, requiring secure service operations and innovation by way of new options. By collaboration with Cisco CX, Mr. Scott Koo, Company Government Vice President, and his staff have efficiently automated information middle networking, guaranteeing dependable managed cloud providers for 1000’s of companies and leading to diminished prices and improved operations.
Please be part of us in congratulating Samsung SDS!
Digital Transformation Award: Coles
This award acknowledges a buyer who completed a high-level digital transformation by way of their work with Cisco CX.
The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,400 shops throughout Australia. At Coles, secure Wi-Fi is important to retaining cabinets stocked. When workers skilled difficulties scanning merchandise within the shops, Chrissy Chu, Community Expertise Workforce Chief, and her groups partnered with Cisco Companies to leverage Cisco’s observability instruments and construct dependable retailer Wi-Fi. Because of this, the worker expertise is dramatically improved, cabinets are shortly replenished, and the Coles assist groups can resolve buyer expertise points considerably quicker.
Please be part of us in congratulating Coles!
Operational Excellence Award: ASB Financial institution
This award is offered to a buyer who’s realizing tangible and compelling outcomes by leveraging Success Tracks/CX Cloud.
The winner is ASB Financial institution, one in every of New Zealand’s main industrial banks, with a mixed campus and department community spanning greater than 110 websites. Josef Vodanovich, Senior Community Engineer, and his staff collaborated with Cisco CX to shift from reactive to proactive community administration and join the IT staff with insights, studying, and unified visibility. With CX Cloud, ASB has raised the ability stage and data of its workers to make sure they’re getting essentially the most out of all their Cisco merchandise. By collaboration with Cisco CX, ASB has higher stock administration, enhanced assist protection, and elevated safety.
Please be part of us in congratulating ASB Financial institution
Visionary Finish Buyer Expertise Award: Woven by Toyota
This award goes to a buyer who partnered with Cisco Companies to boost the expertise of their prospects in an revolutionary method.
The winner is Woven by Toyota, accountable for serving to Toyota develop next-generation vehicles to comprehend a mobility society through which everybody can transfer freely, fortunately, and safely. By adopting Cisco’s software-defined networking applied sciences for his or her company-wide community to realize agile and speedy software program improvement, Kyosuke Uchida, Group chief of Woven by Toyota IT Community, and his staff reworked their community design and operation mannequin. As well as, with Cisco Success Tracks, they’ve realized price financial savings in community operations and diminished community deployment time.
Please be part of us in congratulating Woven by Toyota!
Celebrating the Excellence of Cisco Clients
The CX Buyer Hero Awards had been created to acknowledge the superb work of our prospects throughout their industries, to have a good time their successes, and to encourage others to do the identical. I want to thank the 2023 winners for his or her continued assist and partnership with Cisco CX. We’re all trying ahead to what else we will accomplish collectively sooner or later. I hope you’ll be part of me in congratulating this 12 months’s award winners.
Discover the Cisco CX Heroes right now
If you want to learn extra about our buyer heroes, go to the Buyer Tales web page on cisco.com. You’ll discover tales that spotlight how Cisco prospects remodel and innovate throughout their industries and the world.
A few of our most up-to-date tales are:
- Aerolineas Argentinas – A significant Argentinian airline elevated visibility to proactively handle and safe its community.
- BT – This UK service supplier automated and delivered new buildings quicker and enabled hybrid work.
- Puntonet – See how this service supplier reworked the community to supply extra nationwide protection in Ecuador.
For those who’re keen on sharing your individual buyer story, join with us at cxcustomerstories@cisco.com. We might love to listen to your story! Remember to comply with @CiscoCX for extra CX updates.
For those who don’t have a narrative to inform but, why not work with us to assist construct one?
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